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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Patrick Constantine

Patrick Constantine

November 10, 2024

5  out of  5
rating by Patrick Constantine
"Karen and Nicole are the best!!! Always friendly and helpful, providing suggestions that saves me money and meet my needs."
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Diane

November 8, 2024

5  out of  5
rating by Diane
"Love this place, the people are helpful and extremely friendly! Cheapest rates for insurance that I've found. The staff goes above and beyond to help you."
We responded:
"We're happy to hear that you enjoy our personalized service, Diane. Our team is here to help with your insurance needs for many years! "
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Paul Chetosky

November 7, 2024

5  out of  5
rating by Paul Chetosky
"This is the best place to get insurance, the staff are like family!"
We responded:
"We pride ourselves on treating our customers like family. Thanks, Paul, for being a loyal client of our Madison Heights office for over ten years! "
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Tammy Schofield

November 7, 2024

5  out of  5
rating by Tammy Schofield
"Very friendly, staff members are easy to talk to, bundling options with discounts, been a member for years"
We responded:
"Thanks, Tammy, we are always looking for ways to save our policyholders money. We certainly appreciate working with you for the past 10+ years! "
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Garnett Kainutlok

November 6, 2024

5  out of  5
rating by Garnett Kainutlok
"Very helpful and knowledgeable staff! I always felt comfortable with any questions I had, and always welcomed to ask them. Highly recommend!"
We responded:
"We’re honored by your positive feedback and we look forward to continuing to provide you with great service. If there is anything else we can do for your insurance needs, just let us know! "
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Amy Priester

November 5, 2024

5  out of  5
rating by Amy Priester
"No matter when you call or who you talk to everyone in this office is so personable and informative. They always ask how I'm doing and about my family. Unfortunately I had to make a claim, they made the process very easy. Thank you Gary, Linda, Karen and Nicole 5 stars from me"
We responded:
"Thank you for the 5-Star review, Amy. Our entire Madison Heights team is thrilled to know that you enjoy the personalized service we provide. And we look forward to working with you for many years to come! "
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David Strutz

November 4, 2024

5  out of  5
rating by David Strutz
"It’s a wonderful place to do business. The staff are absolutely wonderful to talk to. I would highly recommend using Gary branch for your insurance needs"
We responded:
"Thank you, David, for the kind words about our team and Madison Heights location. And we thank you for being a loyal client for the past 5 years! "
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leah franz

November 1, 2024

5  out of  5
rating by leah franz
"Always very helpful love the ladies in the office Linda& Karen very friendly & helpful! Gary's has been my Agent for many years now."
We responded:
"We're so glad, Leah, that you appreciate our friendly and helpful service. Our entire team has enjoyed working with you and Patrick for the past 15 years! "
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Donna Ball

October 28, 2024

5  out of  5
rating by Donna Ball
"This office is awesome. Very friendly and knowledgeable. They go above and beyond. Can say enough great things about the office staff."
We responded:
"We are so glad you enjoy our friendly and knowledgeable service. It's been a pleasure for our Madison Heights team to serve you and Bruce for the past 8+ years! "
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Allison Wood

October 16, 2024

5  out of  5
rating by Allison Wood
"Nicole I. is simply a pleasure to work with!"
We responded:
"Thank you, Allison, for the kind words about our team member Nicole. And it's been a pleasure working with you and Andrew for the past 5+ years! "
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Mary Ingram

August 22, 2024

5  out of  5
rating by Mary Ingram
"Just finished another round with State Farm. Like all the others, they got us what we needed from our move from Tennessee. Auto, renters and annuity. Nicole, Linda and Karen. Gary has the best team. Thanks for all the work you have done for."
We responded:
"Thank you, Mary, for the kind words, especially for my team - they are the best! Welcome back to Michigan, and of course, let us know anytime we can be of assistance. "
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Mario Halliburgh

August 20, 2024

5  out of  5
rating by Mario Halliburgh
"I'm very satisfied with my state farm staff/family. Everytime I have a question or concern they approach me with professionalism and general concern. They always make me feel like I matter. I'm currently going through a accident situation, and they took my claim, made sure I have a rental car to get back and forth..Gary and his team really rock✌️"
We responded:
"Thank you, Mario, for this thorough review. We are so glad that you enjoy our personalized service. Policyholders like you also rock! "
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Nicole Matthews

August 8, 2024

5  out of  5
rating by Nicole Matthews
"I’ve been with State Farm since I got my first car when I was 16. I’ve worked with my agent for many years now and she’s never let me down. I’ve always had easy communication, quick response and help anytime I needed it."
We responded:
"Thank you, Nicole, for the kind words. Our office prides itself on communicating and responding to our policyholders' insurance needs as quickly as possible! "
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Kellie Mahrle

August 8, 2024

5  out of  5
rating by Kellie Mahrle
"Wonderful office staff and agent"
We responded:
"Thank you, Kellie for the 5-Star review. We truly enjoy working with wonderful policyholders like you at our Madison Heights office! "
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Chrissie

August 2, 2024

5  out of  5
rating by Chrissie
"Gary and his team of agents are wonderful. They offer good advice, and they are always there to listen and help. Gary and Nicole are very good at replying to you quickly when emailing them. I have never had a bad experience with them. I feel they care about what my coverages should be, what they highly recommend you have under your policies (if you have both Car and Home Owners, which I do). I would highly recommend them."
We responded:
"Thank you, Christine, for the wonderful review. Nicole and the rest of our team truly care about our clients' needs and want to make sure you have the proper coverages. And we appreciate you and Brian being great policyholders for 20 years now! "
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Autumn Eberhardt

July 25, 2024

5  out of  5
rating by Autumn Eberhardt
"Gary Serdoz and staff do an amazing job. Every time I need to make changes or need to contact them, they are always there...Best Agent around hands down. Been doing business with them for years, decades and would have it no other way...so 5 stars to this agency....."
We responded:
"Decades indeed, Autumn. You've been with State Farm as long as I've been a State Farm agent. Thank you for the great review and for allowing us to handle your insurance needs for so many years! "
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Brittney Harris

July 25, 2024

5  out of  5
rating by Brittney Harris
"Gary's office is great! Staff is very on top of documentation and notifying you if/when issues arise. Would highly recommend!"
We responded:
"Thank you, Brittney, for the recommendation and kind review. Our team looks forward to working with you for many years to come! "
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Rachael Charach

July 25, 2024

5  out of  5
rating by Rachael Charach
"I've been with this agency for over 10 years. They are all so helpful and try anything they can to save me money. They are ALL nothing but kind and professional. Would recommend to everyone!"
We responded:
"We're so happy that you appreciate our kindness and professionalism, because we have certainly enjoyed working with you and your mom for the past 10+ years! "
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Janell Parkkila

July 19, 2024

5  out of  5
rating by Janell Parkkila
"The agents and the service that I get from this State Farm has been absolutely great."
We responded:
"Thanks, Janell, for the 5-Star review. We're so glad you enjoy our service! "
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Jody Hunter

July 19, 2024

5  out of  5
rating by Jody Hunter
"Gary and his team are beyond great. They are not only super knowledgeable but also the best with customer service! Linda has been a staple for this office for many years and goes above and beyond for her customers. They always have their customer’s best interest at heart! You cannot find a better team as everyone at the office is FANTASTIC."
We responded:
"We're so grateful for the glowing review, Jody. It's been a pleasure working with you for the past 20+ years! "
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Eli Cox

July 15, 2024

5  out of  5
rating by Eli Cox
"Great people, I’ve been with this agency 15 plus years and always had great customer service and great rates."
We responded:
"It's been a pleasure working with you, Eli, for the past 15+ years. We're so glad you value our great service and competitive rates! "
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John Harding

July 4, 2024

5  out of  5
rating by John Harding
"Gary Serdoz State Farm Office is the best! We insure our cars and boat through his office and have done so for over 25 yrs. The team gary has assembled is the reason! From choosing coverage, navigating claims or getting a policy in place and sending "proof" to the dealership quickly on a last minute vehicle purchase, they are truly a pleasure to do business with!"
We responded:
"Our team is honored to have been able to work with you and Carrie for the past 25+ years. So glad you enjoy the services we provide! "
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Eileen Burns

July 3, 2024

5  out of  5
rating by Eileen Burns
"This friendly and knowledgeable staff goes above and beyond to make sure their customers understand the policies and that the policies fit the customers' needs. Couldn't ask for a better crew! Thanks to everyone, but special thanks to Linda who took a lot of time to help me understand my coverage. UPDATE: ⭐⭐⭐⭐⭐ In June, a huge limb from my neighbor's tree fell in my backyard. It covered the entire width of the yard. I immediately called Gary and he and his wonderful staff walked me through the home owner's policy. They explained what to do and even made some calls for me. I could not have been in better hands. Gary and his staff deliver personalized customer service and I could not be more pleased. They relieved me of a lot of tension and the entire situation has been resolved. A+ - thank you!"
We responded:
"Thank you, Eileen. Linda and the rest of our team enjoy working one on one with our policyholders. We're always happy to help!"
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Cindy Johnston

July 2, 2024

5  out of  5
rating by Cindy Johnston
"I have been with State Farm for a long time. The office staff are great as they are professional, helpful and great customer service. Highly recommended."
We responded:
"A long time, indeed, Cindy - over 25 years with State Farm! Thank you for your recommendation as we truly enjoy providing the best customer service to you and your family. "
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Fred Bear

June 26, 2024

5  out of  5
rating by Fred Bear
"Great people to deal with. Go see Linda, handles all my needs with such a great professional attitude."
We responded:
"The 5-Star Review is much appreciated - Linda and my entire team are proud of the professional service we aim to provide. Thanks!"